Mitel | ShoreTel

Mitel Networks Corporation provides cloud and on-site business communications and collaboration software, services, and solutions. It operates in two segments, Enterprise and Cloud. The Enterprise segment sells and supports products and services for premise-based customers, including its premise-based IP and TDM telephony platforms; desktop devices, and unified communications and collaborations (UCC); and contact center applications that are deployed on the customer’s premise under the MiVoice brand

Mitel Unified Communications

Mitel Blue

PLATFORM FOR SUCCESS

MiVoice Business is designed to meet the needs of businesses from 5 to 130,000 users, in a single site or a multi-site network that spans the globe.

FLEXIBLE DEPLOYMENT

Software running on Mitel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment, which eliminates the need to support multiple appliances, especially for customers who choose a centralized UC deployment.

ENHANCE CUSTOMER EXPERIENCES

MiContact Center Business nurtures profitable customer relationships by phone, chat and email.

Mitel Orange

ShoreTel Premises platform is an on-site IP PBX and unified communications (UC) service for the enterprise. The Premises platform has four main components: voice switches, IP phones, ShoreTel Director and ShoreTel Communicator.

The ShoreTel phone system has an interesting approach and, according to ShoreTel, its main advantage is simplified design, administration and high reliability.

The product’s core is the ShoreTel Voice switch. These are devices that integrate voice functionality, communication, call routing, IP phone registration and SIP trunking or telecommunications provider termination (ISDN-PRI/PSTN) in one box.

The ShoreTel phone system currently supports 14 different voice switches, each with its own characteristics, providing a wide range of deployment choices and telco connectivity capabilities.

Mitel Unified Software Application

Mitel Collaboration Platform

With MiTeam, you can bring together all of your team’s disconnected methods of communications, collaboration and sharing into one integrated work stream that’s designed for the way teams work today.

MAJOR BENEFITS OF GOOD TEAM COLLABORATION SOFTWARE
DECREASE EMAIL
Real-time communications means real-time answers that can reduce email by an average of 40 percent.
INCREASE PRODUCTIVITY
Less time wasted trying to connect with others means more time spent in productive collaboration and innovation.
CONNECT ANYWHERE
A good collaboration experience is one that employees can take with them so work can get done anywhere, any time, over any device
SINGLE COHESIVE EXPERIENCE
Consolidate all your communications channels in one experience (and one login) that’s mirrored across your devices

Mitel Contact Center Platform

Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce.

Mitel’s Contact Center Portfolio

MICLOUD FLEX CONTACT CENTER

In today’s digital age, the definition of customer experience has changed, and with a cloud-based contact center you can give your customers everything they expect.

MICLOUD CONNECT CONTACT CENTER

MiCloud Connect Contact Center is a hosted call center with enterprise-grade performance.

MICLOUD ENGAGE CONTACT CENTER

True “over-the-top” multi-tenant Contact-Center-as-a-Service (CCaaS) that’s always-on, highly secure, and instantly scalable.

MICONTACT CENTER BUSINESS

Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations.

MICONTACT CENTER ENTERPRISE

MiContact Center Enterprise provides a powerful toolbox of applications to transform dated, voice-only call centers into a multi-channel experience.

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