Mitel | ShoreTel
Mitel Networks Corporation provides cloud and on-site business communications and collaboration software, services, and solutions. It operates in two segments, Enterprise and Cloud. The Enterprise segment sells and supports products and services for premise-based customers, including its premise-based IP and TDM telephony platforms; desktop devices, and unified communications and collaborations (UCC); and contact center applications that are deployed on the customer’s premise under the MiVoice brand
Mitel Unified Communications
PLATFORM FOR SUCCESS
MiVoice Business is designed to meet the needs of businesses from 5 to 130,000 users, in a single site or a multi-site network that spans the globe.
Software running on Mitel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment, which eliminates the need to support multiple appliances, especially for customers who choose a centralized UC deployment.
ENHANCE CUSTOMER EXPERIENCES
MiContact Center Business nurtures profitable customer relationships by phone, chat and email.
ShoreTel Premises platform is an on-site IP PBX and unified communications (UC) service for the enterprise. The Premises platform has four main components: voice switches, IP phones, ShoreTel Director and ShoreTel Communicator.
The ShoreTel phone system has an interesting approach and, according to ShoreTel, its main advantage is simplified design, administration and high reliability.
The product’s core is the ShoreTel Voice switch. These are devices that integrate voice functionality, communication, call routing, IP phone registration and SIP trunking or telecommunications provider termination (ISDN-PRI/PSTN) in one box.
The ShoreTel phone system currently supports 14 different voice switches, each with its own characteristics, providing a wide range of deployment choices and telco connectivity capabilities.
Mitel Unified Software Application
Mitel Collaboration Platform
With MiTeam, you can bring together all of your team’s disconnected methods of communications, collaboration and sharing into one integrated work stream that’s designed for the way teams work today.
MAJOR BENEFITS OF GOOD TEAM COLLABORATION SOFTWARE
- Real-time communications means real-time answers that can reduce email by an average of 40 percent.
- Less time wasted trying to connect with others means more time spent in productive collaboration and innovation.
- A good collaboration experience is one that employees can take with them so work can get done anywhere, any time, over any device
SINGLE COHESIVE EXPERIENCE
- Consolidate all your communications channels in one experience (and one login) that’s mirrored across your devices
Mitel Contact Center Platform
Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce.
Mitel’s Contact Center Portfolio
MICLOUD FLEX CONTACT CENTER
In today’s digital age, the definition of customer experience has changed, and with a cloud-based contact center you can give your customers everything they expect.
MICLOUD CONNECT CONTACT CENTER
MiCloud Connect Contact Center is a hosted call center with enterprise-grade performance.
MICLOUD ENGAGE CONTACT CENTER
True “over-the-top” multi-tenant Contact-Center-as-a-Service (CCaaS) that’s always-on, highly secure, and instantly scalable.
MICONTACT CENTER BUSINESS
Enterprise-grade, multichannel, and cloud-ready solution designed to power customer-centric organizations.
MICONTACT CENTER ENTERPRISE
MiContact Center Enterprise provides a powerful toolbox of applications to transform dated, voice-only call centers into a multi-channel experience.